Nuagir inc. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy complies with Quebec's Law 25 (Act respecting the protection of personal information in the private sector) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our website, or otherwise contact us. This may include:

Name and contact information (email address, phone number)
Company name and business information
Professional details relevant to our services
Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

Browser type and version
Operating system
IP address
Pages visited and time spent
Referring website addresses

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Respond to your inquiries and provide customer support
Send you technical notices, updates, and administrative messages
Communicate with you about services, offers, and events
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and protect our legal rights

We only collect personal information that is necessary for the purposes identified above, in accordance with the principle of data minimization required by Law 25.

3. Disclosure of Your Information

3.1 Sharing with Third Parties

We may share your information in the following circumstances:

With service providers who perform services on our behalf
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a business transaction (merger, sale, or acquisition)
With your consent or at your direction

3.2 Cross-Border Data Transfers

In some cases, your personal information may be transferred to and processed in countries outside of Quebec or Canada. Before transferring your personal information outside Quebec, we conduct a privacy impact assessment (PIA) as required by Law 25 to ensure that adequate protection is in place. We only proceed with such transfers if we are satisfied that the receiving jurisdiction offers a level of protection equivalent to that provided under Quebec law.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

4.1 Essential Cookies

These cookies are strictly necessary for the website to function and cannot be disabled. They include:

Session management cookies
Security and authentication cookies
Basic website functionality cookies

4.2 Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website. They are only used with your consent:

Page view and traffic analytics
User behavior and navigation patterns
Performance monitoring

In accordance with Law 25, you have the right to refuse non-essential cookies. You can manage your preferences through our cookie consent banner or your browser settings at any time.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

In accordance with Law 25, you have rights regarding your personal information, including the right to access, rectification, withdrawal of consent, and portability. You may also file a complaint with the competent data protection authority.

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Confidentiality Incidents

In accordance with Law 25, we maintain a register of all confidentiality incidents involving personal information under our control. A confidentiality incident occurs when personal information is accessed, used, communicated, or lost without authorization.

We assess the risk of serious injury to the persons concerned for each incident.
If an incident presents a risk of serious injury, we will notify the Commission d'accès à l'information du Québec (CAI) and the affected individuals as quickly as possible.
We take immediate action to reduce the risk of harm and prevent recurrence.
All incidents are documented in our confidentiality incident register in compliance with Law 25.

9. Contact Us

In accordance with Law 25, we have designated a Privacy Officer responsible for the protection of personal information within our organization. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at:

[email protected]

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.